Christmas Opening Hours
We are closed from midday on 24th December 2020 until 9am on 4th January 2021. The website will remain active and orders placed will be dispatched during that time. We will also be manning the emergency line so you can contact us if necessary.
We try hard to provide a personal service and a fast delivery. We can tailor a system for you, make a bespoke system, or you can use our products to create your own system. No order is too big or too small: we’ve sent a single keyfob to Ireland, some of our other customers are pretty big and no, we don’t drop names.
If you are a private, imaginative innovator look at our website, ask questions, we’ll find an answer for you. If you are industry, ask for our quantity discounts. If you are academia talk to us, we’ll help your researchers.
We do have a newsletter, but you tend to be inundated with emails and ads so we only send it when the news is worth it: a new line, a new product, important information about prices or products, a very special, timed discount. It will be brief we promise, but please be kind and read it.
Now click and open our Catalogue
COVID-19 (and shipping delays)
Our contingency plans are in place. We are staying open. Many of our customers are in essential industries and we cannot leave them high and dry. Our suppliers, in the main, are also open and as our customers are regarded as essential they will be continuing to give us priority.
We will be putting some staff on furlough so responses may not be as fast as we would like, but be assured we will get there eventually.
We send most of our shipments via Royal Mail, franking them in-house and then delivering to the local sorting office. The sorting office customer service counters are now only open from 7am to 9am and closing Wednesday. This means there will be an added 24 hours delay to shipments via the postal service. Shipments via TNT are picked up between 2pm and 5pm so there is no change there. If you must have your delivery the next day then we advise you to place your order before midday, and preferably by phone.
Like everyone we are closely monitoring the situation. Our COVID-19 policy can be seen here. We'll update it as needed.
The new website doesn't allow us to take your order if we haven't got stock and you will see a big SOLD OUT notice on the product page. This shouldn't stop you! Send us a PO, an RFQ, phone us up with your credit card. We receive stock every week and it may well be that although stock is allocated to another later scheduled order, we can slip your order in first.
Email us at firstname.lastname@example.org or phone us at +44 (0) 1908 410175. Both are monitored 24/7 if you need to contact us urgently. We also have a French phone number: +33 5 81180761. We take calls globally. English is our working language but we can speak French fluently and Spanish not quite so well.
For full company details including our address follow the "About Us" link at the bottom of the page.
If you are used to ordering by SKU then we've made life easier for you by putting the SKU at the bottom of each item description. For configurable items (like fobs which have different colours) you must reload the page after making your choice for the right SKU to appear.
All prices are displayed both with and without VAT at the UK rate of 20%. VAT will be added at the confirmation stage of your checkout. If you are VAT registered and outside the UK, but within the EU, please quote your VAT number when you register and we will bill you without VAT. Customers outside the EU will also not be charged VAT.